Shipping and Returns

For more information, please get in touch.

  • We offer tracked express shipping worldwide to ensure your stereo arrives swiftly and securely.

    • Royal Mail 24hrs Express Domestic (2-5 Working Days): £10/unit

    • Fedex International Express (3-5 Working Days for European Countries, 5-10 working days for North America Countries): £50/unit

  • We stand behind our craftsmanship with a comprehensive support package:

    • 3-Year Factory Warranty: Covers any hardware manufacturing defects from the date of purchase.

    • 5-Year Technical Support: Direct access to our experts for installation and troubleshooting assistance.

    • Countinued OTA Updates: Your unit will receive Over-the-Air (OTA) software updates for five years to ensure ongoing bug fixes and the introduction of new features.

  • Because each Reluxe Stereo is a precision-engineered instrument, our return policy is as follows:

    • Cancellations: Full refunds are available only if requested before your order has been dispatched.

    • Faulty Units: In the unlikely event that a unit arrives with a mechanical or technical fault, we will provide a repair or replacement under your 3-year warranty.

    • General Returns: We do not accept returns or offer refunds for change of mind once the item has shipped.