CUSTOMER SERVICE
We are delighted to help with any queries you may have so please email or call Monday to Friday 9.00 to 17.30 on +44 7466 983815. We will respond to emails and voicemails within 24 hours Monday to Friday. Should you prefer an immediate answer to our frequently asked questions, please browse below.
PRODUCT FAQ
Does the Reluxe Stereo fit my car? If your vehicle has a standard single din radio slot, you'll be perfectly fine to fit the Reluxe Stereo.
What are the dimensions of the Reluxe Stereo? Front panel dimensions: W 188mm x H 60mm x D 8.5mm.
Console unit dimensions: W 178mm x H 50mm x D 140mm. Total weight: approx. 4.5 Kg.
What does the standard unit contain? The standard unit comes with the Reluxe Stereo, media cable, GPS receiver and power cord with cable harness.
What software is preinstalled? Reluxe Stereo native supports both Apple CarPlay™ and Android Auto™, DAB/FM/AM radio as well as Google Map.
What operational system Reluxe Stereo is using? Reluxe OS is a customised system based on Android™ OS 14 operational system.
What connectivity does Reluxe Stereo support? Reluxe Stereo is equipped with wireless connectivity including Bluetooth 5.0, Wi-Fi 6 and NFC ™. There are two 2A USB Type-c 3.0 port on the front panel with PD fast charge function. It also supports GMS with an optional SIM card cartridge.
What sensors and receivers does the Reluxe Stereo have? The Reluxe Stereo is equipped with a Gyroscope sensor, Accelerometer and a GPS signal receiver.
What are the dimensions of the Reluxe Stereo? Front panel dimensions: W 188mm x H 60mm x D 8.5mm.
Console unit dimensions: W 178mm x H 50mm x D 140mm. Total weight: approx. 4.5 Kg.
What does the standard unit contain? The standard unit comes with the Reluxe Stereo, media cable, GPS receiver and power cord with cable harness.
What software is preinstalled? Reluxe Stereo native supports both Apple CarPlay™ and Android Auto™, DAB/FM/AM radio as well as Google Map.
What operational system Reluxe Stereo is using? Reluxe OS is a customised system based on Android™ OS 14 operational system.
What connectivity does Reluxe Stereo support? Reluxe Stereo is equipped with wireless connectivity including Bluetooth 5.0, Wi-Fi 6 and NFC ™. There are two 2A USB Type-c 3.0 port on the front panel with PD fast charge function. It also supports GMS with an optional SIM card cartridge.
What sensors and receivers does the Reluxe Stereo have? The Reluxe Stereo is equipped with a Gyroscope sensor, Accelerometer and a GPS signal receiver.
WE CARE ABOUT SUSTAINABILITY
The Reluxe Stereo is uses 75% recycled aluminium, and 80% recycled plastic. The chrome plate is crafted entirely by hand using traditional techniques and our packaging is 100% recycled and recyclable. We support 5 years extended warranty and product lifespan repair to ensure the longevity of Reluxe products.
CUSTOMER SERVICE FAQ
Do you offer gift wrapping and gift card options with personal messages?
The Reluxe Stereo comes in a carefully designed recyclable package designed for direct shipping. We don’t provide gift wrapping, however, we do have an option to add gift wrap and a personal message at Checkout.
Can I customise the Reluxe products? If you want to impress with the perfect gift we provide a range of customisations with our bespoke service, from name engraving all the way to panel customisation, the possibilities are unlimited. Click here to know more.
The Reluxe Stereo comes in a carefully designed recyclable package designed for direct shipping. We don’t provide gift wrapping, however, we do have an option to add gift wrap and a personal message at Checkout.
Can I customise the Reluxe products? If you want to impress with the perfect gift we provide a range of customisations with our bespoke service, from name engraving all the way to panel customisation, the possibilities are unlimited. Click here to know more.